Queues, Bags and AI: How Heathrow Could Learn from Asia’s Smartest Airports

Heathrow is busy, complex, and improving — but compared to airports like Changi, Incheon, and Haneda, it could do a lot more to make passenger journeys smoother. From real-time baggage tracking to AI-guided navigation, here’s how Heathrow could elevate the airport experience for travellers and staff alike.